Call support free: +971 52 158 3242, +971 50 424 9873


Few instances of non-refund include plants damaged after delivery due to non-watering or not providing the needed care. Refund, exchange or credit can be made where goods are faulty, different to the product purchased or don’t perform as advertised. However, the buyer has to choose the plants carefully, as we do not normally give refunds for change of mind or wrong decisions.

Refund Policy

The expected time span for the customer to request a refund is within 24 hours. Refunds will be done only through the Original Mode of Payment

Cancellation Policy

If you wish to cancel your delivery/order, you must do this within 24 hours of your scheduled delivery, and/or within 24 hours of placing the order
To cancel, please email or phone during working hours.
If we face any issue with the delivery, Our Team will try to contact you to solve the issue as soon as possible.

We do NOT guarantee a precise delivery time as it varies according to our delivery schedule. If you have a specified time that you would like your flowers/plants to be delivered at please email us your order number with the preferred time at info@theplantbox.aeo or call us at +971 521583242, 971 50 4249873